Support Center

Weight ScaleAI uses advanced computer vision technology to provide estimates of weight, size, and other measurements. For optimal results:

• Ensure good lighting conditions
• Place objects against a contrasting background
• Follow the on-screen guidance for positioning
• Keep in mind that results are estimates and may vary

Weight ScaleAI requires camera access to capture images for analysis. Gallery access is needed if you wish to analyze existing photos. These permissions are essential for the core functionality of the app and are only used for the measurement and analysis features you request.

To get the best results:

• Use the app in well-lit environments
• Center the object within the scanner reticle
• Hold your device steady while capturing images
• For food weight estimates, place items on a flat surface
• For length measurements, ensure the entire object is visible

At Weight ScaleAI, we take your privacy seriously. Images are processed on-device when possible, and any data sent to our servers is encrypted. We do not store your images permanently unless you explicitly save them to your account. For complete details, please review our Privacy Policy.

To reset your password:

1. Tap on the "Forgot Password" link on the login screen
2. Enter the email address associated with your account
3. Check your email for reset instructions
4. Follow the link to create a new password

If you don't receive the email, please check your spam folder or contact our support team.

This could be due to insufficient device memory or permission issues. Try these steps:

1. Restart your device
2. Make sure Weight ScaleAI has camera permissions enabled in your device settings
3. Close other apps running in the background
4. Check for app updates
5. If the problem persists, please contact our support team

Measurement accuracy can be affected by several factors:

• Poor lighting conditions
• Objects with reflective surfaces
• Complex backgrounds that make object detection difficult
• Camera shake during image capture

Try taking the photo in better lighting with a simple background, and hold your device steady.